I don't why they are having problems but it just recently hit me. I have been buying Briggs since 2009 from my distributor and never had problems until now.
But of I having problem with my accounting Auto Manager software too from the recent update. Part of it is from upgrades to the CVS import function that was taking 1-1/2 to 2 days to import one file and I had ten files to import. Then there are were the supersedes that weren't being followed. Now it is a lot faster but now it is superseding to SKUs that are not listed as supersedes. Even new manually entered SKUs are getting superseded SKUs attached that weren't even manually added. Then somehow the programmer now has work orders coming with task entries prior to even work order creation.
I had only minor problems until I started trying to import price files. The programmer said I am the only one that is importing price files with 150,000 lines. Small files had imported by others without problems. I think problem is his software can't handle CODIS formatted price files; mainly the descriptions. I having to edit them heavily to even to importing to work reliably. His software couldn't handle having ' and " for feet and inches if the text delimiter is " or ' so I got him to the ability to add | as delimiter option and now I can import the ' and " without problems. Now something else is driving the importing crazy as I get random imports of none existent SKU. Some how it is splitting descriptions and creating its own SKUs plus creating it own supersedes.
I should have never tried importing SKUs but I was tried of entering and updating SKUs everytime I did a repair or counter sale. I prefer to be doing the repairs instead of spending more time keeping the computer files updated on every order. And it don't help that I recently licensed my software @ 599 USD [3 user level] for the updates to break it.
I kinda stuck with the software now as I got so data entered but I reckon I to go back digging years of paper files to look up previous repairs. I currently have five of data entered into the current Auto Manager software. That back step however will require starting from scratch again.
The truest measure of society is the how it treats its elderly, its pets, and its prisoners.