by Skywatcher » Wed Aug 12, 2020 11:22 pm
Hi Again Jerry
You've given us the model number and the product number but still no serial number. The AYP, EHP or HOPC serial number is usually a 13 digit number. The first six digits are month, day and year, the middle digit is usually a letter and the last 6 digits are the machine's unique number. If you still can't get anywhere with finding parts, you might just have to tell your customer to buy a major brand machine next time from a dealer who can give him/her parts and repair service. Buying stuff from big box stores may seem like a good idea at the time due to the sticker price, but once you've bought it, you're on your own. All the best,
Sky
A person who sees Quality and feels it as he works is a person who cares.
A person who cares about what he sees and does is a person who's bound to have some characteristics of Quality.
Robert M. Pirsig. (Zen and the Art of Motorcycle Maintenance)