by Skywatcher » Mon Dec 14, 2020 9:17 pm
Greetings All
Guess I have a better than average relationship with my local JD dealer. I pulled wrench there for 15 years and went independent in 2000. The technicians there hate working on the small stuff, so the parts guys keep a stash of my business cards behind the counter and often send Consumer Product customers my way so the techs can work on the real revenue generators at $156.00 per hour. The also give me a small discount on in-stock items and a slightly better one on any stock-order items. The dealer is on the highway going into the next town south and my wife or someone is usually going into town a couple of times a week.
I've known the parts manager since 1981 when he was a mechanic at the International Harvester dealer where I was the gas jockey for the Gulf Gasoline station attached to the front end of the dealership. To my fellow Canadians, I can remember regular leaded gasoline selling for 33.3ยข per litre and IH combine harvesters coming in on CP Rail flat cars. All the best,
Sky
A person who sees Quality and feels it as he works is a person who cares.
A person who cares about what he sees and does is a person who's bound to have some characteristics of Quality.
Robert M. Pirsig. (Zen and the Art of Motorcycle Maintenance)