38racing wrote:sort of related. For years I took rockauto parts to my auto repair shop. A new owner bought the place and was reluctant. Said wrong part would tie up a hoist. (always a hoist empty under the old owner ,lol) . So I ordered a complete brake kit for my daughter. Box of parts sat at front door for over a week. When the car's in shop I get a call. Rear pads won't fit. I'm right near a napa , so go in for pads. Take them to shop and they don't fit. Owner calls them and I go back for correct ones. I clearly asked for rear but she had given me front. So the shop ended up charging my daughter extra time. Cost me $80 at Napa and my rockauto refund was $20. Whoever boxed the kit at rockauto put in pads with a similar, but incorrect part number. First error in 15 years and I deserve a lot of blame for not opening the box and checking it. I have subsequently found a closer shop that will accept rockauto parts
sorta related: First thing I do with most everything, especially parts for auto's and small engines
is make sure that I SAVE THE RECEIPT, especially if I know of a WARRANTY, especially if a SO CALLED lifetime warranty us mentioned. I know several people that cannot find their receipt 30 minutes after their purchase.
I've got lifetime warranty receipts that are almost 20 years old and have used them quite often and some recently for auto parts. Most places count on you losing your receipt or trading off the machinery,
but if they offer me a lifetime warranty they are eventually going to see me again with my receipts. Exchanged a lifetime warranty 16 year old brake master cylinder for a 1971 Ford F-100 not long ago with NAPA. They said that replacement master cylinder has doubled in price now-days.
I said sound like you have a personal problem.They called the owner and he said give him the replacement but no warranty. (the new replacement one was almost $70.